Medica, a leader in the medical industry, was struggling with a disjointed workflow and a lack of data centralization in key departments such as finance, sales and collections. Processes were slow, error-prone and required too many manual interventions. Medica needed a modern system to manage records and integrate processes in one place.
Seeking a solution
Medica approached us with a need for radical change. We knew that the key to success would be to create a system that would not only automate processes, but also centralize data and allow employees to access it in real time.
Workshop and analysis
The first step was an in-depth analysis of Medica’s needs. We organized on-site workshops, where we worked side-by-side with the finance, sales and back-office teams. We listened to stories about daily challenges, mapped processes and identified areas for optimization. This process allowed us to fully understand our client’s needs and propose apt solutions.
Creating a system
The Future Code team, consisting of 7 specialists, set about creating a CRM system tailored to Medica’s industry and work specifics. Backend developers built business logic and integrated the system with external tools. Frontend developers created an intuitive interface that was to be simple and user-friendly. The business analyst supported us in process mapping, and the Project Manager coordinated the entire project, ensuring smooth communication with the client.
During the development of the system, we took care of all the details.
- We conducted workshops with end users, to understand their needs and expectations from the system.
- We designed intuitive interface user interface, taking into account the specifics of the medical industry and debt collection processes.
- We have developed scalable architecture based on microservices, which allows for rapid changes and integration with external systems.
- We made sure that the interface was responsive and enabled access to the system from different devices.
Modern technologies
We have implemented modern technological solutions, which became the foundation of the new system. Containerization with Docker enabled easy deployment and scaling of applications. Microservices architecture allowed flexible development and maintenance of the system. Integration with BI tools enabled the generation of advanced reports, and push technology provided real-time access to data. All of this was secured with advanced encryption mechanisms, meeting the requirements of RODO.
What have we accomplished?
After four months of intensive work, we reached the MVP (Minimum Viable Product) stage. For the next six months we supported Medica, developing the system based on user feedback. The results were impressive.
- Saving resources – Process automation has saved the company about 35% in time and financial resources.
- Reduction of errors – Data centralization and process automation have reduced the possibility of errors by 93%.
- Increased efficiency – The system provides real-time insight into the status of cases and processes, enabling faster decision-making and better task management.
- Increased employee satisfaction – Simplified processes and an intuitive interface allow employees to focus on important tasks, which has a positive impact on employee satisfaction and productivity.
The new system has introduced a huge change in the organization of our processes. Automating operations and centralizing data has made us save time and minimize errors. We are delighted with the efficiency we are now achieving.
– Branch Manager, Medica
Future Code’s implementation of a CRM system for Medica is an example of how modern technology can revolutionize the company’s process management. By centralizing data, automating processes and using modern technology solutions, Medica not only increased operational efficiency, but also improved the satisfaction of its employees. If your company is facing similar challenges, contact us. Let’s talk about how we can help you succeed.